Shipping policy

Shipping Policy

Last updated: July 15, 2026

At Dolly Bae, every pair of shoes is prepared with care and attention to detail as part of our curated collection.

Because our designs require dedicated preparation before shipment, please allow time for production before your order begins its journey.

By placing an order with Dolly Bae, you acknowledge and agree that production time is required before shipment and that all delivery estimates are provided as guidelines only and are not guaranteed delivery dates.

Production & Processing Time

Processing & Production: 2–5 business days

Production begins after your order has been successfully placed and payment has been confirmed.

Once your shoes are completed and shipped, delivery times depend on your destination, shipping carrier, customs procedures, and local delivery network.

Please note that production time is separate from shipping transit time.

Estimated Transit Times

Estimated delivery times below apply after production has been completed and your order has been shipped.

United States 🇺🇸

Estimated delivery: 5–10 business days after production

Canada 🇨🇦

Estimated delivery: 7–12 business days after production

United Kingdom 🇬🇧

Estimated delivery: 5–12 business days after production

European Union 🇪🇺

Estimated delivery: 5–12 business days after production

Australia & New Zealand 🇦🇺🇳🇿

Estimated delivery: 8–15 business days after production

Asia 🌏

Estimated delivery: 5–10 business days after production

Rest of World 🌎

Estimated delivery: 10–18 business days after production

Important Delivery Information

Estimated delivery times are provided as general guidelines and should be used for planning purposes only.

While we make every effort to prepare and ship every Dolly Bae order as quickly as possible, delivery times may be affected by circumstances outside of our control, including:

  • Shipping carrier delays

  • Customs inspections, clearance procedures, or import processing

  • Weather conditions or unexpected events

  • Holidays and peak shipping periods

  • Local delivery limitations

  • Incorrect or incomplete shipping information provided by the customer

  • Carrier routing or operational delays

Once an order has been shipped and tracking information has been provided, Dolly Bae is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or other circumstances beyond our reasonable control.

Event & Deadline Orders

We understand that some customers purchase Dolly Bae shoes for important occasions, events, performances, or special dates.

If your order is needed for a specific deadline, we strongly recommend contacting our customer support team before placing your order.

Our team will do its best to provide the most accurate timeline available and help you understand the estimated delivery window.

Please note that estimated delivery times cannot be guaranteed unless a specific delivery commitment has been confirmed by Dolly Bae before purchase.

Orders placed without prior confirmation remain subject to our standard production and shipping timelines.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your information before completing your purchase, including:

  • Full name

  • Shipping address

  • Apartment, unit, or building information

  • Postal code

  • Contact details

Dolly Bae is not responsible for delays, failed deliveries, returned packages, or additional shipping costs caused by incorrect or incomplete information provided by the customer.

Tracking Information

Once your order has shipped, tracking information will be provided when available.

Customers are responsible for monitoring tracking updates and completing any actions required by the shipping carrier, including delivery arrangements, customs requirements, or package collection instructions.

Tracking information provided by the shipping carrier serves as the official reference for shipment status.

Customs, Duties & Import Fees

International orders may be subject to customs inspections, import duties, taxes, or additional fees depending on the destination country.

Any customs fees, duties, taxes, or charges required by local authorities are the responsibility of the customer.

Dolly Bae is not responsible for delays, returned shipments, or additional charges caused by customs processing or unpaid import fees.

Delivered Packages

According to carrier tracking information, a package marked as delivered is considered successfully delivered to the shipping address provided by the customer.

If your package shows as delivered but cannot be located, we recommend checking:

  • Household members

  • Neighbors

  • Building reception or mail areas

  • Your local shipping carrier

Dolly Bae will assist by providing available order and shipping information where possible. However, Dolly Bae is not responsible for packages confirmed as delivered by the shipping carrier.

Unclaimed, Refused, or Abandoned Packages

Customers are responsible for monitoring tracking information and completing any required actions to receive their order.

If a package is:

  • Refused by the recipient

  • Not collected from a local carrier facility within the required timeframe

  • Returned due to unsuccessful delivery attempts

  • Abandoned after arrival

Dolly Bae is not responsible for the loss of the package, delays, or additional costs resulting from the customer's failure to accept or collect the shipment.

If a package is returned to Dolly Bae, additional shipping costs may apply if a reshipment is requested.

Refunds or replacements are not guaranteed for packages that are abandoned, refused, or returned due to customer inaction or circumstances outside of Dolly Bae's reasonable control.

Order Acceptance

By completing your purchase, you confirm that you have reviewed and accepted Dolly Bae's production times, estimated delivery timelines, and shipping policy.

Dolly Bae is committed to providing a reliable shopping experience and ensuring every order receives the care and attention it deserves.