HELP / FAQS

Because all Dolly Bae shoes are released as limited-edition collections, bulk purchases may be restricted to help ensure fair availability for all customers.

We reserve the right to limit quantities per customer, household, shipping address, or order at our sole discretion. Orders that appear to be placed for resale, distribution, or commercial purposes may be canceled or adjusted.

If you're interested in placing a larger order, please contact our customer support team before purchasing, and we'll be happy to review your request.

If your discount code isn't working, one of the following may apply:

• The code has expired.
• The minimum purchase requirement has not been met.
• The code is only valid for selected products or collections.
• The code has already been used (if it is single-use).
• The code was entered incorrectly.
• Another promotion or discount has already been applied to your order.

Only one discount code may be used per order, and discount codes cannot be applied after an order has been placed.

If you believe your discount code should be valid but isn't working, please contact our customer support team before completing your purchase, and we'll be happy to assist you.

Rarely. Every pair of Dolly Bae shoes is part of a limited-edition collection and is produced in small quantities.

Once a style or size sells out, it is generally not restocked. In rare cases, a design may return in a future collection, but this is never guaranteed.

If you find a style you love, we recommend placing your order while it is still available.

We make every effort to display our products as accurately as possible. However, we cannot guarantee that the colors shown on your screen will exactly match the final product.

Slight variations in color may occur due to differences in monitor and mobile device settings, screen brightness, lighting during photography, and the manufacturing process. These minor variations are considered normal and are not regarded as product defects.

If you have any questions about a color or finish before placing your order, please contact our customer support team—we'll be happy to assist you.

Please review the size chart on the product page carefully before placing your order, as customers are responsible for selecting the correct size.

If you need to change your size, please contact our customer support team within 24 hours of placing your order. We'll do our best to update your order before it enters production.

After the 24-hour modification window, we are unable to change the size, as your shoes have already entered production and fulfillment.

Due to the limited-edition, made-to-order nature of our products, we do not offer exchanges for incorrectly selected sizes. If you're unsure about your size before ordering, we're happy to help you choose the best fit.

Orders may be canceled within 24 hours of purchase by contacting our customer support team.

After the 24-hour cancellation window, orders cannot be canceled because production and fulfillment of your made-to-order shoes have already begun. Once manufacturing starts, materials and production time are committed specifically to your order.

Please review your order carefully before completing your purchase to ensure all details, including your size, color, and shipping address, are correct.

You may request a change to your size or color within 24 hours of placing your order by contacting our customer support team.

After 24 hours, we are unable to make changes, as your order has already entered production and fulfillment. Because all Dolly Bae shoes are made to order and produced in limited-edition collections, changes cannot be guaranteed once processing has begun.

Please double-check your selected size, color, and product details before completing your purchase.

Please contact us to hello@dollybae.com

Order confirmation emails are sent automatically within a few minutes after your purchase.

If you haven't received yours, please:

• Check your Spam, Junk, Promotions, or Updates folder.
• Verify that the email address entered at checkout is correct.
• Allow up to 30 minutes for the email to arrive during periods of high order volume.

If you still can't find your confirmation email, please contact our customer support team with your full name and approximate order date, and we'll be happy to assist you.

At Dolly Bae, every pair of shoes is part of a limited-edition collection. Our designs are produced in small quantities and, once sold out, are typically not restocked.

For this reason, we encourage all customers to carefully review the product description, measurements, size chart, and shipping information before placing an order.

Change of Mind

Because all Dolly Bae products are limited-edition releases, we do not accept returns or exchanges for:

• Change of mind
• Ordering the wrong size
• Personal preference
• Color expectations due to individual screen settings
• Ordering by mistake

Please choose your size carefully before completing your purchase.

Size Selection

Each product page includes a size guide to help you select the best fit.

If you have any questions before ordering, our customer support team is happy to assist.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Include:

• Your order number
• Clear photos of the item
• Photos of the shipping label
• Photos of the packaging
• A description of the issue

After reviewing your request, we will provide an appropriate solution, which may include a replacement (if available), repair, store credit, or refund, depending on the circumstances and applicable law.

Limited Availability

Because every style is produced in limited quantities, replacement sizes or identical products may no longer be available when a claim is processed.

If a replacement cannot be provided, we'll work with you to resolve the issue in accordance with this policy and applicable consumer protection laws.

Return Authorization

Do not send merchandise back without first contacting our customer support team.

Unauthorized returns may be refused or returned to the sender.

Consumer Rights

Nothing in this policy limits or excludes any rights or remedies that you may have under applicable consumer protection laws.

Due to the limited-edition nature of all Dolly Bae shoes, we do not offer direct exchanges.

If you receive a damaged, defective, or incorrect item, please contact our customer support team within 7 days of delivery. After reviewing your request, we'll provide an appropriate resolution in accordance with our policies and applicable consumer protection laws.

If your order qualifies for a return under our Return Policy, any approved refund will be processed to your original payment method. If the style or size you want is still available, you're welcome to place a new order.

In rare cases, we may need to cancel an order due to:

• Payment verification issues
• Incorrect or incomplete shipping information
• Inventory discrepancies
• Suspected fraudulent activity
• Circumstances beyond our control

If your order is canceled, any payment successfully captured will be refunded to your original payment method.

Once your refund has been approved, it will be issued to your original payment method.

Please allow 3–10 business days for your bank or payment provider to process and post the refund to your account. In some cases, processing times may vary depending on your financial institution or payment method.

If more than 10 business days have passed since you received your refund confirmation and the funds have not appeared in your account, we recommend contacting your bank or card issuer first, as they may require additional time to complete the transaction.

If you still need assistance, our customer support team will be happy to help.

At Dolly Bae, every pair of shoes is prepared carefully as part of our limited-edition collection. Please allow time for production before your order begins its journey.

Production Time

Processing & Production: 2–5 business days

Once your shoes are completed and shipped, delivery times depend on your destination and local carrier network.

Estimated Transit Times

United States 🇺🇸

Estimated delivery: 5–10 business days after production

Canada 🇨🇦

Estimated delivery: 7–12 business days after production

United Kingdom 🇬🇧

Estimated delivery: 5–12 business days after production

European Union 🇪🇺

Estimated delivery: 5–12 business days after production

Australia & New Zealand 🇦🇺🇳🇿

Estimated delivery: 8–15 business days after production

Asia 🌏

Estimated delivery: 5–10 business days after production

Rest of World 🌎

Estimated delivery: 10–18 business days after production

Important Delivery Information

Estimated delivery times are provided as guidelines and are not guaranteed delivery dates.

While we work hard to prepare and ship every Dolly Bae order as quickly as possible, delivery may be affected by circumstances outside our control, including:

• Shipping carrier delays
• Customs inspections and processing
• Weather conditions
• Holidays and peak seasons
• Local delivery limitations
• Incorrect or incomplete shipping information provided by the customer

If your order is needed for a specific event or deadline, please contact our customer support team before ordering so we can help provide the most accurate estimate available.

Dolly Bae is not responsible for delays caused by carriers, customs authorities, weather, or other external circumstances after the order has been shipped.

For most international orders, Dolly Bae works with our shipping partners to prepay applicable import duties and taxes whenever available, helping make delivery as smooth as possible.

However, customs regulations vary by country. In some cases, your local customs authority or delivery carrier may assess additional duties, taxes, brokerage fees, handling charges, or other import-related costs that are outside of our control.

Any such charges are the responsibility of the customer and must be paid if required by your country's customs or import regulations.

If you have questions about possible import charges, we recommend contacting your local customs office before placing your order.

If you entered an incorrect shipping address, please contact our customer support team within 24 hours of placing your order. We'll do our best to update your address before your order enters production.

Once your order has entered production or has been shipped, we are unable to change the shipping address.

If a package is returned to us due to an incorrect or incomplete address provided at checkout, the customer is responsible for any additional shipping fees required to resend the order.

Please double-check your shipping details before completing your purchase to help ensure successful delivery.

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number and a link to track your package.

Please allow 2–5 business days for order processing before tracking information becomes available. Tracking updates may take 24–72 hours to appear after the shipping confirmation has been sent, depending on the carrier.

If you haven't received your tracking information after your order has been processed, please contact our customer support team, and we'll be happy to assist you.

Tracking updates may not appear immediately after your order ships. It is normal for tracking information to have periods without updates while your package is moving between carriers, undergoing customs processing, or waiting for the next scan.

Please allow 24–72 hours after receiving your shipping confirmation for tracking updates to appear.

If your tracking has not updated for an extended period, please contact our customer support team and we will help review the shipment status.

We do not recommend refusing delivery of your Dolly Bae order.

Refusing a package does not automatically cancel your order or guarantee a refund. If a package is refused and returned to us, any applicable return shipping costs, carrier fees, customs charges, or other expenses may be deducted from any refund where applicable.

If you have an issue with your order, please contact our customer support team first so we can assist you with the appropriate next steps.

For damaged, defective, or incorrect items, please follow our support process and provide the requested information so we can properly review your case.

If your package is returned to us due to an issue with delivery, we will review the reason for the return and contact you if additional information or action is required.

Packages may be returned to sender due to reasons including:

• Incorrect or incomplete shipping address provided at checkout.
• Failure to collect the package from the local carrier or pickup location.
• Multiple unsuccessful delivery attempts.
• Refusal to accept delivery.
• Unpaid customs duties, taxes, or import-related charges (where applicable).

If you would like your order to be shipped again, additional shipping costs may apply before we can arrange a new delivery.

Please make sure your shipping information is accurate before completing your purchase, as Dolly Bae is not responsible for delays or returns caused by incorrect customer-provided address details.

If your package appears to be lost during transit, please contact our customer support team so we can help investigate with the shipping carrier.

If the carrier confirms that the package has been lost, we will work with you to provide an appropriate resolution based on the circumstances and available shipping coverage.

Please note that tracking information, carrier scans, and delivery investigations are controlled by the shipping provider. Dolly Bae cannot be responsible for delays or issues caused by circumstances outside our control, including carrier delays, customs processing, weather events, or incorrect shipping information provided by the customer.

We understand that some orders are purchased for important occasions, events, or special dates. If you have a specific deadline, please contact our customer support team before placing your order so we can help you understand the estimated timeline and available options.

Our estimated delivery times are provided as a guideline and are not guaranteed delivery dates. While we work hard to prepare and ship every Dolly Bae order as quickly as possible, delays may occur due to circumstances outside of our control, including:

• Carrier delays
• Customs processing
• Weather conditions
• Holidays and peak shipping periods
• Local delivery issues
• Incorrect or incomplete shipping information provided by the customer

Dolly Bae is not responsible for delays caused by shipping carriers, customs authorities, weather events, or other circumstances beyond our control.

If your order is time-sensitive, please contact us as early as possible. We will do our best to assist and provide any available information regarding your order status.

Our shoes generally fit true to size. However, sizing may vary slightly depending on the design, style, and materials used for each pair.

Please carefully check the size chart available on each product page before placing your order. If you are between sizes, we recommend choosing the larger size for a more comfortable fit.

We recommend measuring your feet before ordering to ensure the best possible fit, as incorrect sizing may affect comfort and cannot always be considered a product defect.

We recommend carefully reviewing the size chart available on each product page before placing your order.

For the best fit:

• Measure your foot length from the heel to the tip of your longest toe.
• Compare your measurement with our size chart.
• Choose your size based on the measurements provided, rather than your usual shoe size, as sizing may vary between different styles.

If you are between sizes, we generally recommend choosing the larger size for a more comfortable fit.

Because all Dolly Bae shoes are limited-edition and made to order, please take extra care when selecting your size. Once your order enters production, size changes may no longer be possible.

If you need help choosing your size before ordering, please contact our customer support team and we'll be happy to assist.

Our shoes are designed to balance style, quality, and comfort. However, the wearing experience may vary depending on individual preferences, foot shape, walking habits, and the specific shoe style.

For the best experience, we recommend wearing your shoes for shorter periods at first, especially for higher heels or structured designs, to allow your feet to adjust.

As with any fashion footwear, personal comfort levels may differ from customer to customer. Choosing the correct size and following our size guide will help ensure the best possible fit and experience.

We do not recommend washing your shoes in a washing machine or soaking them in water, as this may damage the materials, shape, or decorative details.

To maintain the best condition of your shoes, we recommend gently cleaning them with a soft cloth and following the care instructions suitable for the specific material. Avoid using harsh cleaning products or excessive moisture.

Proper care will help preserve the appearance and lifespan of your Dolly Bae shoes.

Accessories shown in product photos are included only if they are listed as part of the product description or included package details.

Some shoe designs may feature removable or adjustable elements, such as bows, straps, or decorative details. Please carefully review the product images and description before placing your order to confirm what is included.

If you have any questions about specific accessories or product details, please contact our customer support team before purchasing.